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IMPORTANT NOTICE REGARDING YOUR DENTAL PLAN, EFFECTIVE JANUARY 1, 2024
Frequently Asked Questions
1. What is changing regarding my dental plan?
There is no change to your network or dental coverage itself. The change is in name only.
2. Is there a change in your insurance information from your last visit?
Yes. Simply provide your new ID card once received in the mail and state that you are now a member of United Healthcare.
3. Why is this change occurring?
Healthplex was acquired by UnitedHealthcare at the end of 2020. Healthplex has retired their claims processing systems and is fully integrating into the UnitedHealthcare systems as of January 1,2024.
4. Will my benefits remain the same?
Yes. There are no changes to the benefits in place today.
5. Will this impact the participating dentist I currently visit?
There are no network changes for this plan. You may continue to receive treatment from the same dentist you always have.
6. Will I receive a new ID card?
Yes, a new ID card will be sent around January 15, 2024. THIS MAILING WILL BE DELIVERED IN A PLAIN WHITE NONDESCRIPT ENVELOPE, (SIMILAR TO HOW CREDIT CARDS ARE MAILED). Enclosed will be a set of two cards containing the Fund members’ name, the policy number and your own unique identification number.
7. Will my Policy number change?
Yes. The new policy will be reflected on your new ID card.
8. Who do I call if I have questions for services rendered prior to January 1, 2024?
For any questions for matters related to 2023 or prior, please call 1-800-468-0600. If you need to submit a claim with a 2023 date of service, please send to:
PO Box 211672
Eagan, Mn 55121
9. Who should I call if I have questions for services rendered after January 1, 2024?
877-816-3596 is the Customer Service phone number.
10. Is there a new claims address to submit claims?
Yes, the new claims address is
PO Box 30567
Salt Lake City, Utah 84130
This is for all claims with January 1, 2024, dates of service and thereafter.
10. Is there a website I can log-on to and create an account?
Yes. Click here to register yourself to set up your account once you receive your ID card.
11. Is there a mobile app that offers the same experiences as the website?
Yes. UnitedHealthcare has a mobile app that enables you to generate an ID card, view benefits, view claims, calculate cost estimates prior to receiving care and more!
